Delete your data, any time.

Deletion is handled by our privacy team by email so we can verify that the request comes from the account holder. There is nothing to install and no in-app step you have to find.

1. 1

   Email privacy@slyderz.co

   Send your request from the email address you use to sign in to Slyderz — that is the fastest way for us to locate your account. If you no longer have access to that inbox, send the request from any address and include the registered email anyway.

2. 2

   Use the subject line “Delete my Slyderz account”

   Use the button at the top of this page to open a pre-written message, or write your own with that subject line. Mention Facebook in the body if you signed up with Facebook so we can match the right account.

3. 3

   Tell us which account to delete

   Include your registered email address. If you know your Slyderz user ID, or roughly when you placed your last order, add those too — they help us identify you when more than one account shares an email address.

4. 4

   We verify the request

   We may reply from privacy@slyderz.co to confirm the account before anything is removed. If we cannot verify that you own the account, we will ask for more information rather than delete it.

5. 5

   We delete your data permanently

   Once verified, your account and associated personal data are permanently deleted. This cannot be undone, and the account cannot be restored or recovered — you would need to create a new one, with a new order history.

When we process your request, we permanently remove the following:

• Account information. Your name, email address, phone number, profile photo, password, and any other information in your profile.
• Sign-in data. Your active sessions, saved sign-in methods, and any linked social login — including the connection to your Facebook account.
• Orders you placed. Your order history, the items and quantities you bought, pickup details, and order messages, except the records we are required to keep (see below).
• Preferences. Saved trucks and favorites, notification settings, and marketing preferences, including your unsubscribe status.
• Data we received from third parties. Information shared with us when you connected an account, such as the name, email address, and profile picture provided by Facebook or another social provider.
• Usage data linked to you. Activity and analytics data associated with your account or device where it can be attributed to you.

Once deletion is complete you will no longer be able to sign in, place orders, or access past orders, and we will stop sending you order updates and promotions.

A small amount of information cannot be deleted immediately because the law requires us to retain it. This is limited to:

• Transaction and receipt records. Proof of the payments you made, which we must keep for tax and accounting purposes.
• Security and fraud-prevention logs. Records used to protect Slyderz, our food truck partners, and other diners from abuse.
• Records needed to resolve disputes or enforce our terms.

Retained records are kept in a restricted form, used only for the legal purpose they were kept for, and never used for marketing or to re-engage you. They are deleted once the applicable retention period expires. If we ever need to decline part of a deletion request because of this, we will tell you which records we kept and why.

Everything Slyderz holds about you, including data we received from Facebook, is covered by a deletion request sent to privacy@slyderz.co. You do not need to remove the Slyderz app from Facebook first, and you do not need to contact Facebook.

You can also revoke Slyderz's access to your Facebook account at any time from Facebook itself: Settings & privacy → Settings → Apps and websites → Slyderz → Remove. This stops Slyderz from accessing your Facebook account going forward, but it does not delete the information we already hold — email us as well if you want that removed.

If you signed up or signed in with Facebook, send your deletion request from the email address on your Slyderz account so we can connect it to the Facebook identity it was created with.

The same process applies to any other social login you used, such as Google or Apple.

• Within one month. We acknowledge every request and complete permanent deletion within one month of confirming it, as committed in our Privacy Policy.
• Confirmation email. We email you from privacy@slyderz.co when your request is received and again when deletion is complete.
• Permanent, not just hidden. Deletion removes your data from our live systems and from our backups on their regular rotation — it is not a disablement or a soft delete.

If you have questions about deleting your data, want a copy of your data before deleting it, or would like to correct something instead of deleting it, email our privacy team and we will help.